No Refunds allowed. No Exceptions.
Subscription Cancellations
If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request.
When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current subscription period which is the last day of the current month that you request to cancel. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.
Example: If we process a monthly subscription’s cancellation on March 7th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.
Example: If we process an annual subscription’s cancellation in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your email account used for subscription can also speed up the process of honoring your request.
We will confirm your subscription has been cancelled by either email or postal mail (whichever you used to initiate the request).
Contacting Us
Email your subscription cancellation request to [email protected]. Please include the words “Subscription Cancellation Request” in the subject line of your email.
When you communicate with us by email concerning a request for a subscription cancellation, you are agreeing that we can respond to you by email or other electronic means of communication.
Send your written request for a subscription cancellation by first class postal mail to:
REI Leadership Academy
Attn: Refunds & Subscriptions Department
115 W California Blvd Ste 267
Pasadena, CA 91105
United States
To serve you and others better in the future, we request (but do not require) that you tell us why you want to cancel your subscription. We want satisfied customers.
This Policy and Customer Agreements
Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
GDPR Fees
Any fees charged to process a request made under Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.
This refund policy was last updated on December 18, 2018.
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